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Reducing the time you and your patients wait

North Wycombe Community Mental Health Team, 1 Cedar Avenue, Hazlemere, High Wycombe, Buckinghamshire HP15 7DW

^* Correspondence

Aims and methods In an attempt to reduce patient non-attendance at first appointments, consultant referrals were handled differentially over three years. From referral letters some patients were referred elsewhere, some sent appointments and some invited to make appointments.

Results There was a reduction in patients who did not attend an appointment and an increase in the proportion of patients, not referred elsewhere who were seen.

Clinical implications This system reduces consultant waiting time in clinics and the interval before a patient is seen.

This article has been cited by other articles:

				D. S. J. Hawker Increasing initial attendance at mental health out-patient clinics: opt-in systems and other interventions Psychiatr. Bull., May 1, 2007; 31(5): 179 - 182. [Full Text] [PDF]