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Involving service users in their mental health care: the CUES Project

Bootham Park Hospital, York YO30 7BY

Kwai Hong Mo, Service Manager

Selby

John Cuzen, Mental Health Resource Centre Manager

Selby

Anne Christine Hammill, CUES Administrator

Bootham Park Hospital, York

Declaration of interest

None.

AIMS AND METHOD

To assess the impact of Carers’ & Users’ Expectations of Services – User version (CUES–U) upon clinical care planning in working age adults with mental health problems. Eighty-six individuals who were receiving input from the community mental health team gave their views.

RESULTS

Life and service satisfaction ratings ranged from 49% to 88%. The CUES-U discussion led to a change in clinical care for 49% of respondents. Care coordinators rated CUES-U as a good use of their time in 64% of cases. Women and those with a shorter duration of mental disorder were rated as more engaged in the consultation process.

CLINICAL IMPLICATIONS

CUES-U appears to be a useful tool for supporting individual clinical care and the evaluation of community mental health services.