Table 1

Opinion of the participants: quantitative data

Service providers (n = 114) Service users (n = 43)a
Factors Favouring change, n (%) Against the change, n (%) No effect, n (%) Favouring change, n (%) Against the change, n (%) No effect, n (%)
a.The sum of these columns may not be 43 because some of the service users did not respond to all of the questions
b.n = 96
1. Quality and appropriateness of care while in-patient 31 (27.2) 28 (24.6) 55 (48.2) 10 (25) 9 (22.5) 21 (52.5)
2. Duration of stay in the hospital while in-patient in an episode 46 (40.4) 20 (17.5) 48 (42.1) 15 (38.5) 7 (18) 17 (43.5)
3. Frequency or need of unplanned contact with services/crisis team (e.g. accident and emergency) 22 (19.3) 52 (45.6) 40 (35.1) 12 (31) 9 (23) 18 (46)
4. Continuity of care and therapeutic alliance 20 (17.5) 82 (72) 12 (10.5) 11 (27.5) 14 (35) 15 (37.5)
5. Quality and appropriateness of care in community 28 (24.6) 32 (28.1) 54 (47.3) 12 (28.5) 12 (28.5) 18 (43)
6. Frequency or need of admission for an individual patient 24 (21) 28 (24.6) 62 (54.4) 13 (30) 8 (19) 22 (51)
7. Patient’s adherence with treatment plan 18 (15.8) 48 (42.1) 48 (42.1) 11 (27) 7 (17) 23 (56)
8. Patient’s satisfaction with the services or the treatment 21 (18.4) 78 (68.4) 15 (13.2) 8 (20.5) 11 (28) 20 (51.5)
9. Carer’s satisfaction with the services and treatment 23 (20.2) 72 (63.2) 19 (16.6)
10. Course and prognosis of mental illness 24 (21) 49 (43) 41 (36)
11. Risk to self/others/property 13 (11.4) 40 (35.1) 61 (53.5)
12. Cost-effectiveness of care/treatment 38 (33.4) 32 (28) 44 (38.6)
13. Clinical skills of psychiatristb 14 (14.6) 38 (39.6) 44 (45.8)
14. Quality of training of junior doctors in psychiatryb 16 (16.7) 32 (33.3) 48 (50)