Table 3

Summary of feedback

Service users (n = 33)Clinicians (n = 28)
Most important
things
participants
hoped to learna
  • Lifestyle changes/coping with symptoms/alternatives to medication

  • Understanding medication

  • Medication management/SDM/negotiating decisions

  • Sharing experiences

  • Understanding side-effects of medication

  • Assertiveness/confidence with professionals

  • Info about project/research

  • Reducing/coming off medication

  • Improving practice

  • Learning about SDM model and process

  • Support materials/tools for SDM

  • Sharing ideas and practice

  • Information about medication, including side-effects and coming off

  • Learning about the project

  • Gaining confidence in discussions with service users

  • Understanding service user perspective

Views on
content of the
programme
  • Positive views 28 (85%): interesting, helpful, informative, empowering, encouraging, learned a lot

  • Other comments 4 (12%): SDM needs to be implemented from consultant psychiatrist downwards/did not learn that much concrete

  • Positive views 21 (75%) 18 (82%) care coordinators, 3 (50%) psychiatrists: very good, good, interesting, informative, well-balanced

  • Other comments 4 (14%): repetitive, some prejudice against psychiatrists

Best aspects
of programmea
  • Meeting others, exchanging views and experiences, supportive environment

  • Information conveyed, new ideas and access to resources

  • Learning to be involved in my medication management, feeling confident my views will be listened to

  • Interaction with others, chance to discuss implementation of SDM

  • Direction regarding resources/tools to support SDM, information

  • Concept of SDM

  • Gaining confidence in promoting SDM/putting SDM into practice

  • Reflecting on own practice

  • Getting service user perspective

Least satisfactory aspectsa
  • Practical aspects, teaching methods

  • Not understanding everything, not able to read all paperwork

  • Parts boring, same

  • Practical aspects, teaching methods

  • Perceived bias against psychiatrists

  • Did not improve personal knowledge of medication

  • Content

Training pitch
at right level
32 (97%)20 (71%): 17 (77%) care coordinators, 3 (50%) psychiatrists
Use of project
website
17 (52%)11 (39%): 6 (27%) care coordinators, 5 (83%) psychiatrists
Relevance of
training
programme and
impact on future
practice
  • Expecting impact: 12 (36%)

  • Hopeful of impact: 7 (21%)

  • Doubtful/unsure: 5 (15%)

  • Relevant for others: 2 (6%)

  • Relevant: 23 (82%)

  • Impact on own practice in future: yes 16 (57%), no 1 (4%), hopeful/probably 2 (7%)

  • SDM, shared decision-making.

  • a. Listed in order of frequency.